Privacy Policy
At shimmerenrg, we understand that your privacy isn't just about compliance — it's about trust. This policy explains how we handle your personal information when you use our blockchain data analysis and monitoring services. We've written this in plain language because we believe you deserve to understand exactly what happens with your data.
Information We Collect
When you work with shimmerenrg, we collect information that helps us provide better blockchain analysis services. Here's what we gather and why:
Contact Information
Name, email address, phone number, and business details when you reach out to us or create an account for our monitoring services.
Technical Data
IP addresses, browser information, and usage patterns to improve our platform performance and detect security issues.
Business Information
Company details and blockchain addresses you want us to monitor — this helps us customize our analysis reports for your specific needs.
Communication Records
Emails, support tickets, and meeting notes to maintain continuity in our service relationship and address your questions effectively.
How We Use Your Information
We use your personal data to deliver the blockchain analysis services you've requested from us. This includes:
- Service Delivery: Processing your blockchain data monitoring requests and generating customized analysis reports
- Account Management: Maintaining your service account and providing customer support when you need assistance
- Communication: Sending you service updates, security alerts, and responding to your inquiries about our analysis findings
- Platform Improvement: Analyzing usage patterns to enhance our monitoring tools and develop new analysis features
- Legal Compliance: Meeting our obligations under Argentine data protection laws and international regulations
We don't sell your personal information to third parties or use it for purposes unrelated to our blockchain analysis services.
Data Sharing and Disclosure
We keep your information private, but there are specific situations where we may need to share it:
Service Providers
We work with carefully selected companies that help us deliver our services — cloud hosting providers, email services, and security tools. These partners only access data necessary for their specific function and are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by Argentine law, court orders, or legitimate requests from government authorities. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If shimmerenrg is acquired or merged with another company, your information may be transferred as part of that transaction. We'll provide advance notice and ensure the new entity maintains the same privacy protections.
Consent-Based Sharing
Sometimes we may ask for your explicit permission to share information in ways not covered by this policy — for example, featuring your company in a case study or testimonial.
Data Security Measures
Protecting your information is fundamental to our business. We've implemented comprehensive security measures:
Encryption
All data transmissions use TLS encryption, and sensitive information is encrypted at rest using industry-standard protocols.
Access Controls
Only authorized team members can access your data, and we regularly review and update access permissions based on job responsibilities.
Regular Audits
We conduct quarterly security assessments and work with third-party experts to identify and address potential vulnerabilities.
Incident Response
We have established procedures for detecting, responding to, and reporting security incidents within 72 hours as required by law.
Your Privacy Rights
Under Argentine Personal Data Protection Law
As a data subject, you have several important rights regarding your personal information:
- Access: Request copies of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request removal of your data when it's no longer needed for legitimate business purposes
- Restriction: Limit how we process your information in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
How to Exercise Your Rights
To exercise any of these rights, send us a detailed request via email to info@shimmerenrg.com. Include your full name, the specific right you want to exercise, and enough information for us to verify your identity. We'll respond within 30 days and won't charge fees for reasonable requests.
If you're not satisfied with our response, you can file a complaint with the Argentine National Directorate for Personal Data Protection (Dirección Nacional de Protección de Datos Personales).
Data Retention and Deletion
We don't keep your personal information forever. Our retention periods are based on legal requirements, business needs, and the type of data involved:
Active Client Data
While you're using our services, we retain all necessary information to provide blockchain monitoring and analysis.
Post-Service Period (3 years)
After service termination, we keep basic account and transaction records for legal and tax compliance purposes.
Marketing Communications (2 years)
If you've opted into marketing emails, we retain contact preferences and interaction history for two years or until you unsubscribe.
Technical Logs (1 year)
Server logs, security records, and technical data are automatically deleted after one year unless needed for ongoing security investigations.
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request early deletion in most cases, though we may need to retain some records for legal compliance.
International Data Transfers
Our primary data processing occurs within Argentina, but some information may be transferred internationally for specific business purposes:
Cloud Infrastructure
We use reputable cloud service providers that may store data in multiple geographic regions for performance and backup purposes. These providers maintain certifications equivalent to Argentine data protection standards.
Business Partners
When collaborating with international blockchain networks or providing cross-border analysis services, we may transfer limited business information with appropriate safeguards in place.
Transfer Protections
All international transfers are protected by appropriate safeguards including standard contractual clauses, adequacy decisions, or specific authorization from relevant data protection authorities.
Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze site performance:
Essential Cookies
These cookies are necessary for basic website functionality, including security features and remembering your preferences during your visit.
Analytics Cookies
We use analytics tools to understand how visitors interact with our site, which helps us improve content and user experience. This data is aggregated and doesn't identify individual users.
Managing Cookies
You can control cookie settings through your browser preferences. Blocking certain cookies may affect website functionality, but essential services will remain available.
Changes to This Privacy Policy
We may update this privacy policy as our services evolve or legal requirements change. When we make significant changes, we'll:
- Post the updated policy on our website with a new "Last Updated" date
- Send email notifications to active clients about material changes
- Provide a summary of key changes when appropriate
- Give you reasonable time to review changes before they take effect
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions and Contact Information
We're committed to transparency about our data practices. If you have questions about this privacy policy, want to exercise your privacy rights, or need clarification about how we handle your information, please reach out to us.
We typically respond to privacy inquiries within 5 business days and formally address data subject rights requests within 30 days as required by Argentine law.